This Privacy Policy describes how Arise (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from arise.com.au (the "Site") or otherwise interact with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources, as outlined below. The types of information we collect and use depend on your interactions with us.

In addition to the specific uses outlined below, we may use the information collected to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information You Provide Directly to Us

We collect information directly from you when you use our Services, including:

• Basic contact details such as your name, address, phone number, and email.

• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information including your username, password, and security questions.

• Shopping information including items viewed, placed in your cart, or added to your wishlist.

• Customer support information including messages sent through the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may limit your ability to use certain features.

Information We Collect through Cookies We use cookies and similar technologies to automatically collect certain information about your interaction with the Services ("Usage Data"). This may include device information, browser information, network connection details, IP address, and other information related to your use of our Site.

Information We Obtain from Third Parties We may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies supporting our Site and Services, like our platform provider.

• Payment processors who collect payment information to fulfill your orders.

• Third parties who assist with analytics and advertising.

Any information obtained from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services: To fulfill orders, process payments, manage accounts, and facilitate shipping and returns.

• Marketing and Advertising: To send promotional communications and personalize advertising.

• Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity.

• Communication: To provide customer support and improve our Services.

Cookies

Like many websites, we use cookies to enhance your experience on our Site. For details on cookies used specifically with Shopify, please refer to their cookie policy. You can manage cookie preferences through your browser settings, although disabling cookies may affect certain features and functionality.

How We Disclose Personal Information

We may share your personal information in specific circumstances, including:

• With vendors and service providers who assist with IT management, payment processing, data analytics, and customer support.

• With business and marketing partners to provide services and advertise to you.

• Within our corporate group for operational purposes.

• In connection with legal obligations, business transactions, or to protect our rights.

For more details, please refer to the "How We Disclose Personal Information" section of this Privacy Policy.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, such as access, deletion, correction, and restriction of processing. You can manage communication preferences, including opting out of promotional emails.

Security and Retention of Your Information

We implement security measures to protect your personal information, though no method is foolproof. We retain information as necessary to fulfill legal obligations, provide services, and for other legitimate purposes.

Complaints

If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

Contact

For questions about our privacy practices or to exercise your rights, please contact us at info@arisesleep.com.au.